XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
[learn more]
XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
[learn more]
Combining the Right Building Blocks for Organizations to Accelerate
If you answer YES to any of the following questions, we can help you improve results:
Do you need to complete a higher percentage of transactions within self-service?
Do you need to get control of your seasonality by bringing on tens, hundreds or even
thousands of agents to handle peak volumes?
Would you like your call center outsourcer(s) to all be on the same platform?
If you could reduce service costs and the number of service calls while increasing satisfaction
levels by empowering customers, would you do it?
Are your widely dispersed locations hampering centralized service delivery?
Are budgets, call metrics and SLAs out of alignment?
Do the internal resources of the organization delay business improvement?
The solution to each business issue above resides in the green boxes below:
For details on all XO Interactive solutions, select any of the following
downloads:
