XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
[learn more]
XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
[learn more]
Self Provisioned Voice Automation is a set of pre-built applications providing clients with the framework
for rapid configuration and launch without requiring analysts, programmers and other IT staff.
In minutes, proactive communication applications can be configured and launched by merging spreadsheet
or XML accessible data to the application. Inbound-service applications are also readily deployable once
the inbound telephone numbers have been properly provisioned.
Applications
Medical
Mortgage
Appointment Confirmation
Payment Reminder
Flu Shot Reminder
Prescription Refill Reminder
Prescription Pickup Reminder
Patient Survey
Process Status
Upgrades and Renewals
Rates Announcement
Automobile Dealers
Retail/Catalog/Distribution
Vehicle Pickup
Sales Event Stimulation
Customer Survey
Service Event Call
Test Drive Appointment
Post Purchase Welcome Call
Order Status
Announcements
Customer Survey
Secondary Product Up-sell
For more information on Self Provisioned Voice Automation (SPVA), select the
following:
