XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
[learn more]
XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
[learn more]
Current News and Archives
2007, July 26 - Press
Release - "XO Interactive, a subsidiary of XO Communications,
today introduced Contact Center On-Demand, the first end-to-end contact center solution
delivered as an on-demand service. Contact Center On-Demand is built on the tightly
integrated customer service solutions from Genesys Telecommunications Laboratories,
Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and RightNow
Technologies (NASDAQ: RNOW), and includes an agent desktop, along with selfservice
and interaction management applications and computer telephony integration in a
single virtual contact center." - [download now]
2007, April 24 - Press
Release - "XO Interactive and Genesys Announce On-Demand Proactive
Communication Solutions to Six Key Vertical Markets" - [download now]
2007, April 20 - Joint Collateral - "Contact Center On-Demand" - [download now]
