Matching the Best Technology with Proven Experience Delivers Results

We handle millions of interactions for some of our clients in a single hour. This performance is achieved because our strategy is crystal clear. First, leverage the very best commercially available technology from Genesys Labs. Next, combine it with in-depth industry knowledge and pre-packaged applications. Then, host it within geo-redundant, carrier-grade facilities. Finally, be obsessive in every detail and operate the solutions with experienced resources at the highest service levels. Because we do this, enterprises receive rapid time-to-market delivery without sacrificing quality. And that’s for every industry we serve. From financial services, communications, media and retail to healthcare and government and all industries in between, enterprises leverage the operational excellence and rapid deployment capabilities of XO Interactive to support their customers and achieve their business objectives.

Every enterprise can leverage the power of the On-Demand services offered by XO Interactive:

• On-Demand Voice XML, providing both inbound and outbound voice automation
• XOContact Center On-Demand, a fully featured, SIP & TDM enabled, virtual ACD for large-scale and home-worker environments requiring inbound and outbound
• Proactive Concierge, allowing customers to opt-in, select trigger events and communication channels to receive personalized information when they need it
• Horizontal Applications, fitting most business needs with minor modification: Locator, Order Status, Credit Card Processing, Survey, Reminder, Enhanced Call Routing, Forms Access and Conferencing