XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
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XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
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To extend our robust outbound communications capabilities, Proactive Concierge™ was created to provide the enterprise with a highly scaled, opt-in communications solution. Via the web or at the point of sale, customers may select their channels, blackout periods and important triggering events in order to receive meaningful information when and how they want it. It satisfies all of the current FTC and FCC regulations related to automated communications to ensure your organization is future-proof in its ability to deliver outbound voice, SMS and email interactions to your customers.
Providing meaningful automated communications to your customers is proven to increase the number of products per customer, reduce inbound call volume on selected call types and improve customer satisfaction and loyalty. Further, significant data supports, those customers who opt-in and have access to important trigger events (e.g., Balances, Order Status, Product and Service Availability, Payment Status, Special Events, Community Information) spend an average of 11% more than any other customer segment and cost the enterprise 23% less to serve.
Proactive Concierge™ offers relevant information to your customers when and how they desire it. Enterprises delivering event-driven and personalized communications will set the standard by which all competitors are measured.
